The conditions of boarding cats at The Cat Castle.
VISIT US
Please feel free to come and view our cattery. Why not have a look around by either visiting our website or by calling in to see us? You are very welcome during opening hours for a viewing and no appointment is required.
TRADING DAYS AND TIMES
Opening days 7 DAYS excluding Public Holidays
Opening hours:7.00am - 9.00am and 4.00pm - 5.30pm
We are closed Public Holidays . Arrivals and departures out side these hours must be done with prior arrangement. A fee may apply please email us with a request.
DEPOSIT & DAYS CHARGED
Due to problems in the past with no shows and last minute cancellations at peak periods (see below) we now require a $50 non refundable deposit for each week booked. All other periods a non refundable deposit of $30 per pet will be charged. Or a non-refundable boarding fee, as set by the management, is payable by credit card or EFT at the time of booking for each animal. Accounts will be processed by credit card on arrival and must be finalized on departure. Long term boarders will pay monthly payments which shall be processed by credit card.
Our peak periods are Easter, School Holidays , Christmas and New Year.
CHECK IN
All pets details are logged on our Pet Admin software including any special needs, vets details, medication and dietary requirements. Please note that here at Cat Castle we can administer injections if required and we do not charge extra for administering any kind of medication for your cat. All pets must be fully vaccinated and hold a valid certificate that must be presented on arrival as a condition of residence. If during your pets stay they become unwell it will be treated by our / your vet.
COLLECTION
If cats aren't collected within 14 days of the date on which s/he is due to leave the cattery, and no communication is received from the
owner, a decision reguarding the pet will be made at the cattery owners' discretion.
If all charges are not paid, the management has the right to offer the animal for public sale or otherwise dispose of the animal in any manner which the Management may in its sole and absolute discretion deem appropriate. If such sale/disposal does not secure a price adequate to cover the charges and the cost of sale/disposal, the owner is liable to the Operator for any shortfall. The cat castle may take this course of action as set out herein if not advised of a pick up date within 14 days of the advised date at which time the animal will be deemed to be abandoned.
All charges incurred by the owner pursuant to this agreement must be paid before the animal leaves the Operator’s premises.
Cat boarding rates are charged on a calendar day basis.. Your cats suite will be available from 7am on your arrival date and until 5.30pm on your day of departure. Any pet not collected by 5.30 will be subject to a charge of one extra day’s boarding. Payment may be made by EFTPOS, cash or credit card.
The owner agrees to pay all costs and charges for special services requested and any veterinary costs for the cat during the time the animal is in The Cat Castles' care. In the event of the serious illness and where the owner cannot be readily contacted the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.
We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at time of boarding.
HEALTH
Cats must be fully inoculated against Feline Leukaemia, Feline Infectious Enteritis, Feline Viral Rhinotracheitis (Feline Herpes Virus) and Feline Calicivirus and must have had a booster injection within the previous twelve months.
Out of pocket expenses incurred by Us for treatment of Your Pet (including any costs for travel by the veterinarian as charged by the veterinarian to Us) Pet Transport Charges, our fees subsisting at the time of the Pet’s stay for administering any oral and/or topical medications for the remaining Boarding period in accordance with the veterinarian’s instruction. Your Pet is required to be transported to a veterinarian for any reason the following charges will apply: a) $75.00 (inclusive of GST) for transport of the Pet to (or to and from) the veterinarian; b) $40.00 (inclusive of GST) per hour (or part hour) for the time spent at the veterinarian by one of Our staff members waiting with, and being responsible for, the Pet at the veterinarian; and The Cat Castle’s Terms and Conditions.
If a Pet dies at the Facility, We will, as soon as reasonably practicable after becoming aware of the death, notify You or Your emergency contact so that Your wishes are respected in the handling and treatment of the deceased Pet. You acknowledge and agree that You or Your emergency contact will be required to collect the deceased Pet from the Facility, ASAP. If the Pet is not collected or We are unable to contact You or Your emergency contact within a reasonable time frame, You authorise Us to transport the deceased Pet to a veterinary clinic or crematorium, for deceased Pet to be appropriately dealt with, until alternative arrangements in respect of the deceased Pet, You agree to pay the Pet Transport Charges and the veterinary storage or other costs.
Acceptance of Risk and Limit on Our Liability You acknowledge and agree that during the provision of the Services; the Pet may engage in playtime with other animals at the Facility; b) the Pet may behave in a different manner to usual, which may result in injury to or death of the Pet and/or other animals at the Facility.under no circumstances will We be held responsible for any item brought into the Facility that is lost, destroyed or left behind. While every care will be taken by Us, You acknowledge and agree that: You leave the Pet in Our care solely at Your own risk; You are solely responsible for any and all acts or behaviour of the Pet while at the Facility; other than as a result of negligent acts or omissions of Us or Our employees, We are not liable for any illness including, but not limited to Influenza (Cough), injury or death, loss or damage of any kind that may occur to the Pet, or caused by the Pet in respect of any other animals at the Facility. You agree to indemnify and hold Us harmless against all claims damages, costs (including without limitation legal costs on a full indemnity basis), losses, liabilities and expenses arising out of the illness or injury to or death of the Pet, or any other animal boarding at the Facility, caused by the actions of Your Pet, other than those arising out of Our or Our employees’ negligent acts or omissions.
You acknowledge and agree that notwithstanding any other provision of these T&Cs, Our total maximum liability to You in relation to provision of Services to You and Your use of the cat Castle is limited to an amount equal to the fees and costs paid by You to Us for or in connection with the relevant Service or use of Cat castle and We are not in any way liable to You for any indirect or consequential loss (such as veterinarian fees or loss of income).
The owner agrees to be solely responsible for any and all acts or behaviour of the animal while it is in the Operator’s care and hereby indemnifies the Operator and shall keep the Operator indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Operator.
The owner specifically represents that he or she is the sole owner of the animal, free and clear of all liens and encumbrances.
PLEASE NOTE WE DO NOT ACCEPT UN-NEUTERED MALE CATS OVER 6 MONTHS OF AGE
FEEDING
Cats are fed a variety of quality cat foods, including fish, fresh mince, quality canned foods. However if your cat/s have a specialised diet please bring these with you, or additional fees may apply $1 up to $4/day if on veterinary prescribed diet if available.
BELONGINGS
Cats are to be brought in a secure cat carrier PP20 preferred. Everything your cat requires for his/her stay here is provided. We have bedding, food dishes and toys. You are welcome to bring your own pets bedding or toys and as much as we will try our best to keep them in the condition they came in and not be lost in our large washing system we cannot guarantee that these will be returned at the end of the pets stay. Under no circumstances will We be held responsible for any item brought into the Facility that is lost, destroyed or left behind.
BOOKINGS
Are to be made online (see bookings tab) or by phoning during opening hours
Marketing and Social Media You acknowledge and agree that at any time during the stay at The Cat Castle Your Pet may be photographed and such photograph(s) may be used for marketing and/or promotion purposes on the Website and/or Our social media accounts.
Miscellaneous. If any provision of these T&Cs is void, voidable or unenforceable, it will be read-down or, if necessary, excluded to the extent required to make it not void, voidable or unenforceable, and all other terms remain in full force and effect. These T&Cs are governed by the laws of Australia. We reserve the right to update these T&Cs from time to time. The T&Cs in place at the time of making a booking will apply for that booking.
To book and stay at the CAT CASTLE you are agreeing to all terms and conditions without exception.
.
VISIT US
Please feel free to come and view our cattery. Why not have a look around by either visiting our website or by calling in to see us? You are very welcome during opening hours for a viewing and no appointment is required.
TRADING DAYS AND TIMES
Opening days 7 DAYS excluding Public Holidays
Opening hours:7.00am - 9.00am and 4.00pm - 5.30pm
We are closed Public Holidays . Arrivals and departures out side these hours must be done with prior arrangement. A fee may apply please email us with a request.
DEPOSIT & DAYS CHARGED
Due to problems in the past with no shows and last minute cancellations at peak periods (see below) we now require a $50 non refundable deposit for each week booked. All other periods a non refundable deposit of $30 per pet will be charged. Or a non-refundable boarding fee, as set by the management, is payable by credit card or EFT at the time of booking for each animal. Accounts will be processed by credit card on arrival and must be finalized on departure. Long term boarders will pay monthly payments which shall be processed by credit card.
Our peak periods are Easter, School Holidays , Christmas and New Year.
CHECK IN
All pets details are logged on our Pet Admin software including any special needs, vets details, medication and dietary requirements. Please note that here at Cat Castle we can administer injections if required and we do not charge extra for administering any kind of medication for your cat. All pets must be fully vaccinated and hold a valid certificate that must be presented on arrival as a condition of residence. If during your pets stay they become unwell it will be treated by our / your vet.
COLLECTION
If cats aren't collected within 14 days of the date on which s/he is due to leave the cattery, and no communication is received from the
owner, a decision reguarding the pet will be made at the cattery owners' discretion.
If all charges are not paid, the management has the right to offer the animal for public sale or otherwise dispose of the animal in any manner which the Management may in its sole and absolute discretion deem appropriate. If such sale/disposal does not secure a price adequate to cover the charges and the cost of sale/disposal, the owner is liable to the Operator for any shortfall. The cat castle may take this course of action as set out herein if not advised of a pick up date within 14 days of the advised date at which time the animal will be deemed to be abandoned.
All charges incurred by the owner pursuant to this agreement must be paid before the animal leaves the Operator’s premises.
Cat boarding rates are charged on a calendar day basis.. Your cats suite will be available from 7am on your arrival date and until 5.30pm on your day of departure. Any pet not collected by 5.30 will be subject to a charge of one extra day’s boarding. Payment may be made by EFTPOS, cash or credit card.
The owner agrees to pay all costs and charges for special services requested and any veterinary costs for the cat during the time the animal is in The Cat Castles' care. In the event of the serious illness and where the owner cannot be readily contacted the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.
We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at time of boarding.
HEALTH
Cats must be fully inoculated against Feline Leukaemia, Feline Infectious Enteritis, Feline Viral Rhinotracheitis (Feline Herpes Virus) and Feline Calicivirus and must have had a booster injection within the previous twelve months.
Out of pocket expenses incurred by Us for treatment of Your Pet (including any costs for travel by the veterinarian as charged by the veterinarian to Us) Pet Transport Charges, our fees subsisting at the time of the Pet’s stay for administering any oral and/or topical medications for the remaining Boarding period in accordance with the veterinarian’s instruction. Your Pet is required to be transported to a veterinarian for any reason the following charges will apply: a) $75.00 (inclusive of GST) for transport of the Pet to (or to and from) the veterinarian; b) $40.00 (inclusive of GST) per hour (or part hour) for the time spent at the veterinarian by one of Our staff members waiting with, and being responsible for, the Pet at the veterinarian; and The Cat Castle’s Terms and Conditions.
If a Pet dies at the Facility, We will, as soon as reasonably practicable after becoming aware of the death, notify You or Your emergency contact so that Your wishes are respected in the handling and treatment of the deceased Pet. You acknowledge and agree that You or Your emergency contact will be required to collect the deceased Pet from the Facility, ASAP. If the Pet is not collected or We are unable to contact You or Your emergency contact within a reasonable time frame, You authorise Us to transport the deceased Pet to a veterinary clinic or crematorium, for deceased Pet to be appropriately dealt with, until alternative arrangements in respect of the deceased Pet, You agree to pay the Pet Transport Charges and the veterinary storage or other costs.
Acceptance of Risk and Limit on Our Liability You acknowledge and agree that during the provision of the Services; the Pet may engage in playtime with other animals at the Facility; b) the Pet may behave in a different manner to usual, which may result in injury to or death of the Pet and/or other animals at the Facility.under no circumstances will We be held responsible for any item brought into the Facility that is lost, destroyed or left behind. While every care will be taken by Us, You acknowledge and agree that: You leave the Pet in Our care solely at Your own risk; You are solely responsible for any and all acts or behaviour of the Pet while at the Facility; other than as a result of negligent acts or omissions of Us or Our employees, We are not liable for any illness including, but not limited to Influenza (Cough), injury or death, loss or damage of any kind that may occur to the Pet, or caused by the Pet in respect of any other animals at the Facility. You agree to indemnify and hold Us harmless against all claims damages, costs (including without limitation legal costs on a full indemnity basis), losses, liabilities and expenses arising out of the illness or injury to or death of the Pet, or any other animal boarding at the Facility, caused by the actions of Your Pet, other than those arising out of Our or Our employees’ negligent acts or omissions.
You acknowledge and agree that notwithstanding any other provision of these T&Cs, Our total maximum liability to You in relation to provision of Services to You and Your use of the cat Castle is limited to an amount equal to the fees and costs paid by You to Us for or in connection with the relevant Service or use of Cat castle and We are not in any way liable to You for any indirect or consequential loss (such as veterinarian fees or loss of income).
The owner agrees to be solely responsible for any and all acts or behaviour of the animal while it is in the Operator’s care and hereby indemnifies the Operator and shall keep the Operator indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Operator.
The owner specifically represents that he or she is the sole owner of the animal, free and clear of all liens and encumbrances.
PLEASE NOTE WE DO NOT ACCEPT UN-NEUTERED MALE CATS OVER 6 MONTHS OF AGE
FEEDING
Cats are fed a variety of quality cat foods, including fish, fresh mince, quality canned foods. However if your cat/s have a specialised diet please bring these with you, or additional fees may apply $1 up to $4/day if on veterinary prescribed diet if available.
BELONGINGS
Cats are to be brought in a secure cat carrier PP20 preferred. Everything your cat requires for his/her stay here is provided. We have bedding, food dishes and toys. You are welcome to bring your own pets bedding or toys and as much as we will try our best to keep them in the condition they came in and not be lost in our large washing system we cannot guarantee that these will be returned at the end of the pets stay. Under no circumstances will We be held responsible for any item brought into the Facility that is lost, destroyed or left behind.
BOOKINGS
Are to be made online (see bookings tab) or by phoning during opening hours
- Under no circumstances will the owner, or its employees or agents, be held responsible for injury, death, loss or damage of any kind whatsoever that may occur to any cat while in the control of The Cat Castle
- By proceeding to board your cat the owner acknowledges their acceptance of the Conditions of Boarding cat/s and certifies to the accuracy of all information given about the cat/s. The owner acknowledges that checking the box, this contract shall create a lien over the animal in favour of the management in which lien shall continue to exist whilst ever monies are owing to the Cat castle pursuant to this agreement.
- The Operator reserves the right to refuse entry of any animal without being required to give explanation
Marketing and Social Media You acknowledge and agree that at any time during the stay at The Cat Castle Your Pet may be photographed and such photograph(s) may be used for marketing and/or promotion purposes on the Website and/or Our social media accounts.
Miscellaneous. If any provision of these T&Cs is void, voidable or unenforceable, it will be read-down or, if necessary, excluded to the extent required to make it not void, voidable or unenforceable, and all other terms remain in full force and effect. These T&Cs are governed by the laws of Australia. We reserve the right to update these T&Cs from time to time. The T&Cs in place at the time of making a booking will apply for that booking.
To book and stay at the CAT CASTLE you are agreeing to all terms and conditions without exception.
.